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Last Updated: August 10, 2023
Autospekt LLC, a Florida limited liability company (“Autospekt,” “we” or “us”), has created this Privacy Policy in order to demonstrate our firm commitment to privacy (the “Privacy Policy”). This Privacy Policy is hereby incorporated into our Terms of Use, and by registering for Services via the Autospekt Platform, you accept the terms of this Privacy Policy. All capitalized terms not otherwise defined herein shall have the meanings given to them in the Terms of Use.
This Privacy Policy applies to the Autospekt website and related mobile applications, as well as the websites or mobile applications of any of its subsidiaries. By using the Autospekt Platform, App, or Services, you acknowledge that you have read and agree to be bound by this Autospekt Privacy Policy. If you do not wish to be bound by the terms of the Privacy Policy, you must cease any use of the Autospekt Platform, App, or Services.
We may update this Privacy Policy from time to time as our services change and expand. If we update this Privacy Policy, we will post the updated Privacy Policy. Unless otherwise provided below, the revised Privacy Policy will take effect when it is posted. Once any changes become effective, your continued use of the Autospekt Platform, App, or Services after such time will signify your acceptance of the new terms.
If we are going to use your Personally Identifiable Information (as defined below) in a manner different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we use your Personally Identifiable Information in such manner. In addition, if we make any material changes to our privacy practices that affect information already stored in our database, we will notify you of the change and solicit your express acceptance of that change.
We are not responsible for the privacy practices or the content of any other websites to which the Autospekt Platform links or which link to the Autospekt Platform. By clicking on a link, logo, or other item, please note that you may no longer be on the Autospekt Platform. To check what internet location you are on, note the URL at the top or bottom of your browser. We encourage you to read the posted privacy statements of all third-party websites, as their privacy practices may be different.
If you register an Account or apply to become a Technician, we collect and store information that you provide, including information that specifically identifies you or your account (‘Personally Identifiable Information’). At this time, the most information you would be required to submit is your first name, last name, password, street address, city, state, zip/postal code, country, phone number, email address, and information about your vehicle such as: license plate, VIN (Vehicle Identification Number), make, model, year, and engine size.
Technician applicants will also be asked to provide information about their repair skills and abilities to perform Vehicle Services. For tax purposes, Technicians are also required to provide their Federal Tax ID or Social Security Number (as applicable in the United States). Anyone wishing to pay for various fees or service retainers via credit card is also required to enter a valid credit card number and name as it appears on the credit card.
Other information requested on our registration page, including the ability to receive promotional offers from us, is optional. We may, in the future, include other optional requests for information from you to help us tailor the Autospekt Platform for you and deliver personalized information to you. We may supplement our information with additional information purchased from third parties for marketing purposes.
You can ask Autospekt to delete your personal data when the data the company holds on you is no longer needed or in the event your data has been used unlawfully. Autospekt provides two (2) methods by which you may have your personal data removed:
a) Call 305-900-7391, OR
b) Email [email protected] to request your personal data be deleted
Autospekt will confirm the receipt of a deletion request within 10 business days of receiving the request and will respond to requests to delete within 45 calendar days. You may use the same methods for any other questions or requests relating to the use of your personal data or corrections to your personal data.
Our Services facilitate communication between Autospekt, our customers, and Technicians. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
The private and shared areas of the Autospekt Platform help facilitate communication and the exchange and sharing of information between Autospekt, our customers, and Technicians. The information contained in work orders is accessible by you, Autospekt, and the contracting Technician. We may use non-Personally Identifiable Information from a work order (e.g., the scope of work or spend limit) for statistical analysis, product development, marketing, and research.
We reserve the right to monitor communications throughout the Autospekt Platform. If we believe that anyone is violating any of our agreements, international, federal or state laws, or our stated policies, we may terminate such usage.
Occasionally, we conduct online user surveys to collect information about our users’ preferences. These surveys are optional, and if you choose to respond, your responses will be kept anonymous. Similarly, we may offer contests to qualifying people in which we ask for contact and demographic information such as name, email address, and mailing address. None of this information is shared with third parties, except in summary form, if at all.
The demographic information that we collect in the registration process and through online surveys is used to help us improve our services to meet the needs and preferences of our customers and Technicians. This may include targeting advertising to you about our services. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any contest or similar offering.
We offer a payment system that allows customers to pay with a credit card (the ‘Payment System’). If you make use of the Payment System, we will collect your credit card number and any additional entered financial institution information, and we will use that information to bill your services and perform the billing operation on behalf of the Technician. This includes, but is not limited to, the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation.
In addition, customers can pay using alternate mechanisms such as Automated Clearing House (ACH) or other mechanisms agreed upon with Autospekt in advance.
We automatically collect your browser type and browser software version to tailor the presentation of the services to your browser and to maintain a record of your activity on the Autospekt Platform. We use cookies to enable you to specify unique preferences and to track trends and patterns. You always have the option of disabling cookies via your browser preferences. If you disable cookies in your browser, please note that some parts of the Autospekt Platform may not function as effectively or may be considerably slower.
As an automatic process, our web server software records a log file of IP addresses that access the Autospekt Platform. We also collect IP address information but do not ordinarily link IP addresses to Personally Identifiable Information. However, we can and will use IP addresses to identify a person when we, in our sole discretion, determine that it is necessary to enforce compliance with our various policies or to protect our service, the Autospekt Platform, customers, or others.
When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or ‘IDFA’ on iOS devices and the Google Ad ID or ‘AID’ on Android devices). This allows us to learn more about users of our app and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information, such as your name or email address.
As part of registration, Technicians may set up a profile describing their experience, rates, and qualifications (‘Technician Profile’). Some of the information requested, including photos, in the Technician Profile registration is mandatory. If you decide to offer your services through Autospekt, this information and content may be used publicly. Autospekt may use information in your Technician Profile to help decide whether to make use of your services.
We use Personally Identifiable Information for our own internal purposes, including contacting you to inform you about updates to our services and providing you with information relating to transactions that you conduct on the Autospekt Platform. We reserve the right to disclose your information as required by law.
We do not rent or sell Personally Identifiable Information to third parties. We may send you email communications, including information that we believe may be of interest to you, and we may provide your email address to third-party partners if we believe their products or promotions may be of interest to you. You may opt out of receiving marketing emails at any time by modifying the Preferences section of your customer profile or by clicking on the unsubscribe link in any marketing email you receive from us.
Additionally, to improve our ability to serve you relevant ads across the Internet for products that will be more interesting to you, we may provide your personal information to our advertising agents who use your information solely for our advertising purposes.
We may disclose and transfer your Personally Identifiable Information to any successor-in-interest of ours, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order, or legal process.
“We reserve the right to use the general data we obtain from your use of the Autospekt Platform, including all statistical information. You acknowledge that such data belongs to us and that we shall have the right to use such data as we determine in our sole discretion.”
We enter into relationships with third-party partners to provide products and services. We may share your Personally Identifiable Information with certain third-party partners as required to provide a specific product or service that you request from such a partner. However, these third-party partners may not use this Personally Identifiable Information for any reason other than to provide a service or product as ordered.
If you establish an Account through a third-party partner (e.g., on a co-branded registration page), it is our general policy not to share anything other than summarized or aggregated data with the partner. However, any Personally Identifiable Information you provide may also be received by the partner and could be stored and used by them according to their privacy policy. Please take the time to review these third-party privacy policies.
We use an outside credit card processing company to bill for retainers and services. We believe these companies do not retain, share, store, or use Personally Identifiable Information for any secondary purposes. We use commercially reasonable efforts to restrict transaction intermediaries from using Personally Identifiable Information for purposes unrelated to the Services.
Work orders placed on the Autospekt Platform are completed by third-party Technicians (‘Technicians’). We may share the email addresses, phone numbers, or addresses of users and Technicians, along with other information necessary to complete a project, once a project is awarded on our Autospekt Platform to enable work on the project to be completed. These Technicians are not allowed to use Personally Identifiable Information except for the purpose of providing Vehicle Services.
We constantly seek to improve the quality and user experience of the Service. We value your input and encourage you to help us expand and make improvements to the Autospekt Platform and the Service by providing us with any thoughts or comments you might have regarding the Service or the operation of the Autospekt Platform. You can submit any comments you have to us by emailing [email protected]. When sending us comments, we may receive your email address or User ID and the country in which you are located. This information is optional. If you provide this information, we will only use it to acknowledge or respond to your comments.
Submitting comments via email will not cause you to receive any secondary or promotional material unless specifically requested by you. In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials. We may send a request to receive feedback on the Autospekt Platform or the Service. You understand that information you provide as part of a feedback request, review, photo submission, or similar method will be available to other users and, in some cases, may be publicly available.
We will use commercially reasonable methods to keep Personally Identifiable Information securely in our files and systems. Our payment site is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. However, we cannot guarantee the security of your Personally Identifiable Information, particularly as it travels over the Internet. Therefore, we encourage you to exercise caution in determining what information you disclose via the Internet.
We retain your Personally Identifiable Information until your account with us is terminated. To terminate your account, please contact Autospekt Customer Service as indicated on our contact page. If you terminate your account, your Personally Identifiable Information cannot be recovered, and you may continue to receive email communications for a short period of time until we have updated all of our databases.
After the termination of your account, your Personally Identifiable Information may remain in our archived database and records for a reasonable period as residual information. We will not use this residual information for business development purposes, but we reserve the right to retain and use any data, including Personally Identifiable Information, to the extent we deem it necessary for internal business purposes, including the investigation and resolution of any disputes, as well as for legal or tax compliance obligations. We will maintain information on users who have been removed for violating any of our policies.
“This Autospekt Platform offers the following options for changing and modifying information previously provided:
For other requests, please contact [email protected]. Kindly provide sufficient information in your request so that we can effectively address your questions or concerns about correcting information, deleting information, or opting out.”
Autospekt primarily operates within the United States and Canada, and the Autospekt Platform, App, and Service are primarily intended for use within the United States and Canada. We reserve the right to transmit into the United States any and all data that is submitted by anyone outside the United States, including but not limited to Personally Identifiable Information, and you hereby expressly consent to the foregoing.
Autospekt will retain your personal information:
All personal information we retain will be subject to this Privacy Policy and our internal retention guidelines. Autospekt will delete your personal data when it is no longer required for the purposes mentioned above. If we are unable to delete it for technical reasons, we will implement appropriate measures to prevent any further processing or use of such data. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to [email protected].
Though we make every effort to preserve your privacy, we may need to disclose your Personally Identifiable Information when required by law, or when we have a good-faith belief that such action is necessary for the safety and security of any person, or to comply with a current judicial proceeding, subpoena, court order, or legal process.
If you have any questions about this Privacy Policy or our privacy practices, you may contact us at [email protected].